Our Recommendations
- Risk communication and community engagement readiness and response to coronavirus disease (COVID-19): interim guidance, 19 March 2020 (2020)
- Coronavirus disease (COVID-19) advice for the public: Myth busters (2020)
- Crisis Emergency Risk Communication. Manual (2014)
- Effective Media Communication during Public Health Emergencies. Handbook and Field Guide (2005)
- Rumour has it: a practice guide to working with rumours (2017)
New Publications
- Construir sistemas de salud resilientes para avanzar hacia la salud universal en la Región de las Américas. Enseñanzas de la COVID-19 (2023)
- Building Resilient Health Systems to Advance toward Universal Health in the Americas: Lessons from COVID-19 (2023)
- WHO COVID-19 policy brief: building trust through risk communication and community engagement, 14 September 2022 (2022)
- Risk communication and community engagement: a compendium of case studies in times of COVID-19 (2022)
- Note d’orientation de l’OMS sur la COVID-19 : Instaurer la confiance grâce à la communication sur les risques et à la participation communautaire (2022)
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Community-based health care, including outreach and campaigns,in the context of the COVID-19 pandemic
recommended
The COVID-19 pandemic is challenging health systems across the world. Rapidly increasing demand for care of people with COVID-19 is compounded by fear, misinformation and limitations on the movement of people and supplies that disrupt the delivery of frontline health care for all people...
This g...
Tips for Engaging Communities during COVID-19 in Low-Resource Settings, Remotely and In-Person
recommended
This brief provides key considerations for engaging communities on COVID-19 and tips for how to engage where there are movement restrictions and physical distancing measures in place, particularly in low-resource settings.
Accessed on 21.05.2020
Considering a hotline? This set of tools will help you assess, set up and manage different types of channels to communicate with communities during humanitarian crises.
Reusing a legacy interactive audio instruction (IAI) program to provide education in a humanitarian crisis is a quick solution and a smart use of previous investments (“Learning in the Time of Ebola”). This article highlights and advises on the issues that relate to adapting and updating previou...
This What Matters? edition focuses on Covid-19 rumours circulating in the Rohingya camps of Cox’s Bazar. It explores some of the more common rumours, discusses sources and formats of information, presents community perspectives about rumours and communication, and suggests approaches to communicat...
This is a short technical brief with important steps and resources on how country programs can track and address rumors around COVID-19 (as needed). The guide includes a number of great resources and links while also sharing nuggets from global, collective thinking around rumors.
The purpose of this brief is to provide practical tips for UNICEF country offices, partners and young people themselves on engaging adolescents and youth as part of the COVID-19 preparedness and response. As a first step, we recommend engaging with adolescents and youth to understand what their need...
Government measures in response to the outbreak have included severe restrictions on movement and physical distancing, which will inevitably impact the way we engage communities. This document provides key messages and practical tips for such community engagement.
As information about COVID-19 is rapidly evolving, it can be challenging to navigate and synthesize all of the information. The purpose of this document is to provide a synthesized, indexed reference of accurate, standardized COVID-19 information from trustworthy sources. Information is presented in...
Comme les informations sur COVID-19 évoluent rapidement, il peut être difficile de naviguer et de synthétiser toutes les informations. L'objectif de ce document est de fournir une référence synthétisée et indexée d'informations COVID-19 précises et normalisées provenant de sources fiables....
The Network for Shared Knowledge and Active Dialogue in Support of Effective COVID-19 Action
In the context of health, stigma is the negative association between a person or group of people who share certain characteristics and a specific disease. In an outbreak, this may mean people are labeled, stereotyped, discriminated against, treated separately, and/or experience loss of status becaus...
Use this checklist to quickly remind yourself of the essential components of community engagement in your response, including when movement restrictions may be in place.
This guide is intended to support teams working directly with communities during the Covid-19 pandemic. It provides general guidance on community engagement during outbreak responses, including how to support an integrated response, as well as outbreak prevention and response.
This practical guidance is designed to assist programme specialists to implement COVID19 RCCE activities for and with refugees, IDPs, migrants and host communities vulnerable to the pandemic. The guidance highlights key challenges and barriers faced by these people in accessing COVID19 health-relate...
This paper is an initial compilation of the promising practices on risk communication and community engagement that have developed in Europe during the COVID pandemic, in complementarity to the UNHCR’s Practical Recommendations and Good Practice to Address Protection Concerns in the Context of the...
An infographic providing tips on how to safely engage with communities while conducting face-to-face meetings during COVID-19.
