The Internews Humanitarian Information Services Learning Collection communicates key lessons, best practices, and programmatic methodologies used by Internews’ humanitarian teams around the world.
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Each module within the Learning Collection includes three parts: Context, Case Studies, and a How-To Guide. The Context and Case Studies are packaged separately for ease of use.
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Source: 1,981 listener groups, engaging 9,281 individuals, conducted by IOM,
Bangladesh Betar and ACF from August to November 2018. This feedback was
collected from camps 1, 2, 10, 11, 15, 16, 19, 22, 23, 24 and 25. Listener groups included
an even spread of men, women, adults and children and ar
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ound 10% of participants
were particularly vulnerable (pregnant women, lactating mothers, older people and
people with disabilities). In addition, focus group discussions were conducted in camp
24 to explore these issues in more depth.
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A report demonstrating the urgent need to support groups at the local level if COVID-19 misinformation and mistrust is to be tackled effectively.
Plusieurs membres du réseau CDAC (Communicating with Disaster Affected Communities, Communication avec les communautés sinistrées) ont reconnu le besoin de gérer les rumeurs durant leurs missions afin de prévenir la perte de vies et d’alléger les souffrances. En particulier,
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Internews avec leur modèle pionnier inter-agence, l'Organisation Mondiale de la Santé et le Bureau des Nations Unies pour la Coordination des Affaires Humanitaires ont fait des efforts considérables pour innover dans ce domaine et engager d'autres acteurs humanitaires à faire face à ce problème.
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Since the first edition of the CDAC snapshot of communication, community engagement and accountability (CCEA) across the Ukraine response was published in May 2022, a conscious effort has been made by international, national and local responders to ramp up CCEA action. Progress has been made in esta
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blishing coordination mechanisms and launching activities, particularly around accountability to affected people (AAP). As CCEA work continues to scale up on the ground, a greater focus and more effort are still needed on community-facing information and two-way communication; this should be accorded a higher priority than at present.
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Several members of the Communicating with Disaster Affected Communities (CDAC) Network have recognised the need to work with rumours in their missions to prevent the loss of lives and alleviate suffering. Notably,
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Internews with their pioneering inter-agency model, the World Health Organisation and United Nations Office for the Coordination of Humanitarian Affairs have made considerable efforts to innovate in this area and engage other humanitarian actors on the issue.
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Rumors emerge when people feel left out of the discussion, when their questions cannot be answered by authorities or their doubts are dismissed by official sources. But also, rumors present an opportunity – to understand the questions, concerns and anxieties communities may have about this pandemi
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c.
During the COVID-19 pandemic, Internews has followed its rumour-tracking methodology, including social media listening, to identify those rumors that are posing additional risks to the communities, ensuring content is collected from diverse demographic groups.
Internews produces and distributes rumor bulletins through its Rooted in Trust and its H2H (humanitarian-to-humanitarian network) projects. Rooted in Trust has collected close to 6,000 rumors from seven countries in 12 languages, and collects data across seven major social media platforms and a wide range of feedback collection channels. H2H is a collaboration to support responders at every level by analyzing information gaps and addressing them with evidence-based content in relevant languages, formats, and channels.
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This resource mapping contains signposting and direct links to a range of resource sites and content online; this includes information about the main sources for trustworthy information about the pandemic; sites for e-learning; organisations providing COVID-19 communication response guidance and too
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ls; and sites providing downloadable materials such as factsheets and posters and access to material such as videos and audio.
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The CDAC Network commissioned a practice guide to draw both on their experiences and many others’ in order to document approaches, practices and tools to working with rumors. It is aimed primarily at humanitarian programme managers and field staff
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to provide them with practical tips on how to work with rumors in their response programs in a way that is achievable amid competing demands.
Part One focuses on some of the theory behind rumors: the definition, nature and importance of rumors, and why we need to work with them.
Part Two explains the key steps and considerations to identifying and addressing rumous: listening, verifying and engaging.
Part Three examines different roles and responsibilities in working with rumous, and how anticipation, coordination and partnerships can enhance what you do.
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Possible developments in transit countries over the next 6 months, 24 March 2016
This brief provides key considerations for engaging communities on COVID-19 and tips for how to engage where there are movement restrictions and physical distancing measures in place, particularly in low-resource settings.
A brief guide for those using social media in humanitarian organizations
The Monitoring Report, which covers the first two months of the response from 25 August to 31 October, highlights the work of the Government of Bangladesh, in cooperation with humanitarian partners who are working to provide relief services for the refugee population and Bangladeshi host communities
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. Of the 1.2 million people in need, around half have been reached with assistance. The Report also explains the challenges and gaps that remain. The risk of disease outbreak is high, and the impact of a cyclone or heavy rain would be massive. There is not enough land to provide adequate living conditions for the more than 830,000 refugees that now crowd Cox’s Bazar.
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