Poor quality health services are holding back progress on improving health in countries at all income levels.
Today, inaccurate diagnosis, medication errors, inappropriate or unnecessary treatment, inadequate or unsafe clinical facilities or practices, or providers who lack adequate training an...d expertise prevail in all countries.
The situation is worst in low and middle-income countries where 10 percent of hospitalized patients can expect to acquire an infection during their stay, as compared to seven percent in high income countries. This is despite hospital acquired infections being easily avoided through better hygiene, improved infection control practices and appropriate use of antimicrobials.. At the same time, one in ten patients is harmed during medical treatment in high income countries.
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Health Services Insights Volume 10: 1–7
DHS Further Analysis Reports No. 115
Managers Who Lead empowers health managers at all levels of an organization to lead teams to face challenges and achieve results. It answers questions such as: How can I lead and manage more effectively? How do I create a shared vision and a clear path for achieving it? What can I do to improve work... climate? How can I prepare myself and others for higher levels of responsibility? How do I lead change inside and outside my organization?
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The WHO Quality Health Services: a planning guide focuses on actions required at the national, district and facility levels to enhance quality of health services, providing guidance on implementing key activities at each of these three levels. It highlights the need for a health systems approach to ...enhance quality of care, with a common understanding on the activities needed by all stakeholders. The guide articulates the key actions required to improve the quality of health services for the entire population. It recognizes that the path varies for each country, district and facility – stimulating the reader to consider multiple factors and entry points for action. This planning guide is for staff working at all levels of the health system (i.e. national, district and facility) who have a role in enhancing the quality of health services. It is also relevant to all stakeholders initiating and supporting action at facility, district and/or national levels both in the public and private sectors.
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The module is currently available in English, French, Nepali, Portuguese, Russian, and Spanish
Paediatrics and International Child Health 2013 VOL. 33 NO. 4, pp.259-272. Open Access.
Based on further analysis of the 2004 Kenya Service Provision Assessment Survey
Health Policy Plan (2017) 32 (5): 603-612; 10 pp. 318 kB
Social auditing in Nepal’s health sector
BMC Health Services Research 2012, 12:352
http://www.biomedcentral.com/1472-6963/12/352
Standards & Guidelines for Environmental Health Services
Improving Quality & Safety of Health Services
DHS Working Papers No. 114