Healthcare 2020, 8(1), 26; https://doi.org/10.3390/healthcare8010026
The current article is an integrative and analytical literature review on the concept and meaning of empathy in health and social care professionals. Empathy, i.e., the ability to understand the perso...nal experience of the patient without bonding with them, constitutes an important communication skill for a health professional, one that includes three dimensions: the emotional, cognitive, and behavioral. It has been proven that health professionals with high levels of empathy operate more efficiently as to the fulfillment of their role in eliciting therapeutic change.The empathetic professional comprehends the needs of the health care users, as the latter feel safe to express the thoughts and problems that concern them. Although the importance of empathy is undeniable, a significantly high percentage of health professionals seem to find it difficult to adopt a model of empathetic communication in their everyday practice. Some of the factors that negatively influence the development of empathy are the high number of patients that professionals have to manage, the lack of adequate time, the focus on therapy within the existing academic culture, but also the lack of education in empathy. Developing empathetic skills should not only be the underlying objective in the teaching process of health and social care undergraduate students, but also the subject of the lifelong and continuous education of professionals
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The WHO Quality Toolkit: Navigating tools to improve the quality of health services helps easy identification and access to a wide range of WHO published materials to improve the quality of health services. These tools support the actions described in the Quality health services: a planning guide, w...hich outlines a structured, systems-based approach to improving quality of health services. Whether you work at the facility, sub-national or national level, or in specific communities, you will find resources within the Quality Toolkit to help you carry out essential tasks to improve quality of care
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The active participation and engagement of health and care workers (HCWs) in health emergency preparedness, readiness and response is crucial to support risk communication, community engagement and infodemic management (RCCE-IM) interventions during emergencies. HCWs hold unique position...s in society – repeatedly being identified among the main influencers of people’s behaviours: they are one of the most trusted sources of health information and advice in communities and role models for the acceptance and uptake of protective measures during health emergencies. On the frontline, HCWs have valuable insights and knowledge that can be harnessed to support health emergencies across the entire emergency cycle. Between October and December 2023, the WHO Regional Office for Europe interviewed key informants on strategies and experiences to meaningfully engage HCWs during emergencies
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Tras el terremoto de Turquía y Siria en febrero de 2023, se brindó respuesta de emergencia a la población afectada. Las personas jóvenes con discapacidad fueron uno de los grupos sociales más afectados por la crisis. Se trata de jóvenes que adquirieron una discapacidad como consecuencia del te...rremoto, o jóvenes con discapacidad que sufrieron mayor aislamiento tras el terremoto, debido a barreras estructurales, agravadas con la crisis.
Como repuesta a esta situación, el Pacto para la Juventud en la Acción Humanitaria contactó al Grupo de Trabajo sobre Personas Jóvenes con Discapacidad de Juventud 2030, con el objetivo de apoyar a los equipos humanitarios que brindan asistencia en terreno. Concretamente, esta Guía Corta busca apoyar a los equipos en el terreno para asegurar la participación significativa de personas jóvenes con discapacidad en la respuesta humanitaria local. La versión actual de esta Guía Corta se ha creado para un contexto más amplio: será útil no solo en el caso de Turquía y Siria, sino también en otras crisis humanitarias.
Las personas jóvenes con discapacidad son aquellas entre los 15 y los 24 años de edad con impedimentos físicos, mentales, intelectuales o sensoriales a largo plazo que, al interactuar con diversas barreras sociales, pueden dificultar su participación completa y efectiva en la sociedad en igualdad de condiciones con los demás1 . Sin embargo, según el contexto, se considera personas jóvenes a aquellas entre los 15 y los 29 años. Por ejemplo, en el movimiento por los derechos de las personas con discapacidad, algunas organizaciones proponen este rango de edad más amplio2 debido a las barreras estructurales que afectan al desarrollo de las personas con discapacidad y, por ende, su posterior transición hacia la edad adulta.
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Emergencies, in spite of their tragic nature and adverse effects on mental health, are unparalleled opportunities to build better mental health systems for all people in need. This WHO publication shows how this was done in 10 diverse emergency-affected areas
This manual is for the beginner/intermediate and advanced EHA courses run by Channel Research on behalf of ALNAP. It is supported by a course specific set of case studies and exercises and by a bibliography of evaluation references
Report of a WHO technical consultation meeting
Ouagadougou, Burkina Faso
Second Edition
AIDS Medicines and diagnostics services
July 2015
Unprecedented humanitarian needs, the COVID-19 pandemic, a worsening economic crisis, and funding shortfalls converge to create life-threatening challenges for people in need throughout the region.
In March 2022, the Syria crisis entered its 12th year, marking another grim milestone for Syrians t...hroughout the region. For women and girls, the cumulative impact has been catastrophic, upending decades of progress on women’s issues and bringing unprecedented risks that have fundamentally altered their realities.
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Recommendations to develop guidelines on community-based rehabilitation (CBR) were made during the International Consultation to Review Community-based Rehabilitation which was held in Helsinki, Finland in 2003. WHO; the International Labour Organization; the United Nations Educational, Scientific ...and Cultural Organization; and the International Disability and Development Consortium – notably CBM, Handicap International, the Italian Association Amici di Raoul Follereau, Light for the World, the Norwegian Association of Disabled and Sightsavers – have worked closely together to develop the Community-based rehabilitation guidelines. More than 180 individuals and representatives of nearly 300 organizations, mostly from low-income and middle-income countries around the world, have been involved in their development.
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2nd edition - Published in 2003, the first WHO/HAI medicine prices manual Medicine Prices – A
New Approach to Measurement Draft for field-testing provides a draft methodology and tools to conduct national medicine prices and availability surveys. This second edition of the survey manual has been... updated to reflect the wealth of practical
experience in conducting medicine prices and availability surveys garnered in the project’s first two phases.
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