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Quality of care in fragile, conflict-affected and vulnerable settings: tools and resources compendium
recommended

World Health Organization WHO (2021) C_WHO
This compendium represents a curated, pragmatic and non-prescriptive collection of tools and resources to support the implementation of interventions to improve quality of care in such contexts. Relevant tools and resources are listed under five are ... more
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WHO Operational package for assessing, monitoring and evaluating country pharmaceutical situations

WHO World Health Organization (2007) C_WHO
Guide for coordinators and data collectors - The WHO Operational Package for Assessing, Monitoring and Evaluating Country Pharmaceutical Situations is intended as a useful tool for researchers, policy-makers, planners and others who need to use stan ... more
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Integrating palliative care and symptom relief into responses to humanitarian emergencies and crises: a WHO guide

World Health Organization WHO (2018) C_WHO
Humanitarian emergencies and crises (Humanitarian emergencies and crises) are large-scale events that may result in the breakdown of health care systems and society, forced displacement, death, and ... more
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The COVID-19 Risk Communication Package For Healthcare Facilities
recommended

World Health Organization WHO, Regional Office for Western Pacific (2020) C_WHO
In response to the COVID-19 outbreak this risk communication package for healthcare facilities provides healthcare workers (HCWs) and healthcare facility management with the information, procedures, and tools required to safely and effectively work. ... more
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Nepal: Integrated Nutrition Package for Improving the Nutrition of Women and Children - Facilitator Guide Suaahara

Ministry of Health, Nepal (2012) C1
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Chronic HIV Care with ARV Therapy and Prevention

World Health Organization (2007) C_WHO
Integrated Management of Adolescent and Adult Illness Integrated Management of Childhood Illness Interim Guidelines for health workers at health centre or district hospital outpatient clinic ... more
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Operational Plan Essential Service Delivery July 2011-June 2016

Ministry of Health and Family Welfare Government of the People's Republic of Bangladesh (2011) C1
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National Eye Care Strategic Plan 2011-2016

Ministry of Health and Social Welfare, Tanzania (2011) CC
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Preventing and managing COVID-19 across long-term care services

World Health Organization WHO (2020) C_WHO
Policy brief, 24 July 2020 The COVID-19 pandemic has affected older people disproportionately, especially those living in long-term care facilities. In many countries, evidence shows that more than 40% of COVID-19 related deaths have been linked to ... more
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Quality of care in fragile, conflict-affected and vulnerable settings: taking action

World Health Organization WHO (2020) CC
In fragile, conflict-affected and vulnerable settings, delivery of quality health services faces significant challenges, including disruption of a routine health service organization and delivery sy ... more
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IMAI district clinician manual: hospital care for adolescents and adults: guidelines for the managementof illnesses with limited-resources. Vol. 1
recommended

World Health Organization WHO (2011) C_WHO
Volume 1 covers emergency triage assessment and treatment, and acute care for a severely ill or acutely injured patient for approximately the first 24 hours of care. It describes the clinical proced ... more
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National Guidelines for Home Based Care Services

Ministry of Health and Social Welfare, National AIDS Control Programme, Tanzania Ministry of Health and Social Welfare, Tanzania (2010) C1
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Key considerations for the implementation of Community Care Centres

World Health Organization (2014)
Community Care Centres (CCCs) are small facilities (10 beds maximum), located within the community and run by community health workers. CCCs provide isolation facilities for Ebola patients in order ... more
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Multimorbidity. Technical Series on Safer Primary Care

World Health Organization WHO (2016) C_WHO
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Guidelines for Maternity Care in South Africa - fourth edition 2016

Maternal Health Committee of the National Department of Health (NDoH) South Africa NDoH South Africa (2016) CC
These guidelines have been prepared by the Sub directorate: Maternal Health for the guidance of health workers (doctors and midwives) providing obstetric, surgical and anaesthetic services for pregn ... more
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Stimulus package for eliminating dog-mediated human rabies

World Health Organization (WHO) (2016) C_WHO
A concept (leaflet)
This document outlines the concept of a stimulus package for rabies elimination. The aim of a stimulus package is to catalyse rabies control by starting community projects, ... more
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WHO standards for prosthetics and orthotics assessment package: assessment guide

World Health Organisation (WHO) (2023) C_WHO
The Assessment package has been developed for countries to evaluate the implementation of the WHO Standards for prosthetics and orthotics. It enables identification of areas in need of strengthening and facilitates relevant planning. The complete As ... more
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Kangaroo mother care - Implementation strategy for scale-up adaptable to different country contexts

World Health Organisation (WHO) (2023) C_WHO
The KMC implementation strategy targets a broad audience. These include policy-makers and programme managers at national, regional and local levels, government and nongovernmental organizations working in the area of maternal and newborn care, globa ... more
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Primary Care System Profiles & Performance (PEIMASYS)

World Health Organization WHO; Alliance for Health Policy and Systems Research; Bill & Melinda Gates Foundation (2016) C_WHO
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Consolidated Guidelines on HIV Prevention, Diagnosis, Treatment and Care for key populations

C. Beyrer; A. Kamarulzaman; E. Aaraj; et al. World Health Organization WHO (2016) CC
2016 Update Key population
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Essential and actionable measures for enhancing country preparedness for Viral Haemorrhagic Fever outbreaks in the WHO African Region
recommended

World Health Organization WHO (2024) C_WHO
The target audience of this document (and the associated online companion tool) includes WHO country offices in Member States of the African Region; Member States’ ministries of health and their public ... more
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Liberia WASH Package (6): Healthcare Waste Management

Ministry of Health, Liberia; WHO; UNICEF (2015) C_WHO
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Guideline: Nutritional care and support for patients with tuberculosis

Maria del Carmen Casanovas, Knut Lönnroth, Luz Maria De-Regil et al World Health Organization (2013) C_WHO
Undernutrition increases the risk of tuberculosis (TB) and in turn TB can lead to malnutrition. Undernutrition is therefore highly prevalent among people with TB. It has been demonstrated that undernutrition is a risk factor for progression from TB infection to active TB disease and that undernutrit ... more
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NATIONAL GUIDELINES FOR COMPREHENSIVE CARE OF PEOPLE LIVING WITH HIV IN RWANDA

Ministry of Health, Rwanda (2011) C2
This guide presents new knowledge and guidelines on the provision of care to persons living with HIV/AIDS, in accordance with the last guidelines of the World Health Organization (WHO) published in ... more
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Kangaroo mother care: a practical guide
recommended

World Health Organization WHO (2003) CC
Kangaroo mother care is a method of care of preterm infants. The method involves infants being carried, usually by the mother, with skin-to-skin contact. This guide is intended for ... more
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Wheelchair Service Training Package - Reference Manual for Participants (Basic level)

World Health Organization; USAID; Leadership Managemtn & Governance project (2013) C_WHO
The main purpose of the training package is to develop the minimum skills and knowledge required by personnel involved in wheelchair service delivery. An important aim of the training package is to ... more
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5th Essential Drugs List and Standard Treatment Guidelines for Zimbabwe

Ministry of Health and Child Welfare, Zimbabwe (2006) C1
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WHO recommendations on postnatal care of the mother and newborn

World Health Organization (2013) CC
The guidelines address timing, number and place of postnatal contacts, and content of postnatal care for all mothers and babies during the six weeks after birth. The primary audience for these guidelines is ... more
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HIV prevention, diagnosis, treatment and care for key populations - Consolidated guidelines (2014)

World Health Organization (2014) C_WHO
Policy brief
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Guidelines for Maternity Care in South Africa

Dept. of Health, Republic of South Africa (2015)
4th edition. A manual for clinics, community health centers and district hospitals
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Strengthening Facility Based Pediatric Care
recommended

Child Health Division, Ministry of Health and Social Welfare, Government of India (2015) C1
Operational Guidelines for Planning and Implementation in District Hospitals
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Home Based New Born Care

Child Health Division, Ministry of Health and Social Welfare, Government of India (2014) C1
Operational Guidelines. Revised Edition
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WHO recommendations: intrapartum care for a positive childbirth experience

World Health Organization WHO (2018) C_WHO
The recommendations in this guideline are intended to inform the development of relevant national- and local-level health policies and clinical protocols. Therefore, the target audience includes national and local public ... more
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Water Safety Plans - Training package. Participant workbook

World Health Organization (WHO), International Water Association (IWA) (2012) C_WHO
The workshop is structured around 13 learning modules. The first module (Introduction) gives an overview of WSPs. The last module (Module 12) introduces participants to the quality assurance tool for WSPs (WHO & IWA, 2012). Modules 1–11 relate explicitly to the WSP manual produced by IWA and WHO ( ... more
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Primary Eye Care training manual

World Health Organization WHO, Regional Office for Africa (2018) C_WHO
The purpose of this manual is to provide guidance in the design, implementation and evaluation of a course that aims to build and strengthen the capacity of health personnel to manage eye patients at primary-level ... more
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WHO labour care guide: user’s manual
recommended

World Health Organization WHO (2020) C_WHO
The WHO Labour Care Guide is a tool that aims to support good-quality, evidence-based, respectful care during labour and childbirth, irrespective of the setting or level of ... more
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FHOK - Family Care Medical Centres & Maternities: Standard Operating Procedures (SOPs) 2017

Family Health Options Kenya, International Planned Parenthood Federation (2017) C1
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WHEELCHAIR SERVICE TRAINING PACKAGE - For Managers (Additional Resources )

World Health Organization (WHO) (2015) C_WHO
WHO published and launched the third part of the Wheelchair Service Training Package (WSTP) series consisting of two sub-packages: the Wheelchair Service Training Package for Managers (WSTPm) and th ... more
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Water Safety Plans - Training package. Facilitator handbook

World Health Organization (WHO), International Water Association (IWA) (2012) C_WHO
The training is targeted at all professionals involved in the management of drinking-water safety. The handbook is divided into three parts:
• Part 1 – Overview of the training approach, training structure and mode of training assessment
• Part 2 – Module learning material, which i ... more
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A case study of the Uganda National Minimum Healthcare Package

Kadowa, Isaac Regional Network for Equity in Health in east and southern Africa (EQUINET) (2017) C1
Regional Network for Equity in Health in east and southern Africa (EQUINET): Disussion Paper 110
This report compiles evidence from published, grey literature and key informants on the UNMHCP since its introduction in Uganda’s ... more
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Kenya Palliative Care Policy 2021-2030

Republic of Kenya, Ministry of Health (2021) CC
Globally, approximately 56.8 million people are in need of palliative care services; 78% of them living in low and middle-income country yet only about 12% have their needs being met causing great suffering for many.
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WHO recommendations on antenatal care for a positive pregnancy experience. Russian Version

World Health Organization WHO (2016) C_WHO
Рекомендации ВОЗ по оказанию дородовой помощи для формирования положительного опыта беременности
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Community Health Worker Assessment and Improvement Matrix (CHW AIM): A Toolkit for Improving CHW Programs and Services

L. Crigler; K. Hill; R. Furth; et al. USAID From the American People (Health Care Improvement Project) (2013) C2
Revided Version September 2013
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Strengthening NCD service delivery through UHC benefit package

World Health Organization WHO (2021) C_WHO
Technical Meeting Report, 14-15 July 2020, Geneva
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Review on palliative care with focus on 18 high tuberculosis priority countries

World Health Organization WHO, Regional Office of Europe (2021) C_WHO
Tuberculosis (‎TB)‎ is, and should be, a curable disease; however, each year significant numbers of patients acquire or develop drug-resistant TB, which has a much lower cure rate. Patients with drug-resistant TB have a high prevalence of symptoms; hence, staff caring for these patients should h ... more
 External Link
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Safe Abortion Care During Infectious Disease Outbreaks: Supplemental Guidance for Humanitarian and Fragile Settings

Inter-agency Working Group on Reproductive Health in CrisesInternational Rescue Committee (2023) CC
The purpose of this guide is to provide practical advice for health staff undertaking infectious disease preparedness and response activities to ensure that access to safe abortion care (SAC) is mai ... more
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National guidelines for food and nutritional support and care for people living with HIV/AIDS

Ministry of Health, Rwanda (2014)
Accessed on March 2014
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Hand Hygiene in Outpatient and Home-based Care and Long-term Care Facilities

World Health Organization WHO, Unicef (2012) C_WHO
A Guide to the Application of the WHO Multimodal Hand HygieneImprovement Strategy and the “My Five Moments for Hand Hygiene”Αpproach
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Standard Operating Procedure: COVID-19 Antenatal, Intrapartum, Postpartum and Obstetric Emergency Care

World Health Organization WHO, Save the Children; Health Sector Cox Bazar; et al. (2020) C_WHO
Forcibly Displaced Myanmar National / Rohingya Refugee Response. This document gives guidance for medical providers to understand the care of both healthy and COVID suspect or confirmed patients who present for antenatal (ANC), intrapartum (IP), po ... more
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Survive and Thrive: Transforming care for every small and sick newborn

World Health Organization (2019) C_WHO
Just about everyone has experienced the joy that a healthy newborn child brings to parents, families and communities. But the arrival of a newborn who is small or sick often results in immediate worry and sadness. When the infant is at high risk of death or disability, these concerns can be a tremen ... more
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Community health workers in Lesotho: Experiences of health promotion activities

T. Seutloali; L. Napoles; N. Bam African Journal of Primary Health Care & Family Medicine; AOSIS (2018) C2
African Journal of Primary Health Care & Family Medicine ISSN: (Online) 2071-2936, (Print) 2071-2928
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Tuberculosis care and control in refugee and displaced populations: an inter-agency field manual

M.A. Connolly, M. Gayer and S. Ottmani World Health Organization (2007) C_WHO
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Guidelines for home based care services in Tanzania

Ministry of Health and Social Welfare, National AIDS Control Programme, Tanzania (1999) C1
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WHO recommendations on antenatal care for a positive pregnancy experience. Executive Summary

World Health Organization WHO (2016) C_WHO
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Guidance Document - Nutritional Care & Support for TB patients in India

Central TB Divison, Ministry of Health and Social Welfare, Government of India World Health Organisation (WHO) (2017) C1
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India: Navjaat Shishu Suraksha Karyakram: Basic Newborn Care and Resuscitation Program - Manual

National Health Mission, Ministry of Health and Family Welfare, Government of India (2009) C1
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India: Navjaat Shishu Suraksha Karyakram: Basic Newborn Care and Resuscitation Program - Facilitator's Guide

National Health Mission, Ministry of Health and Family Welfare, Government of India (2009) C1
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WHO recommendations on antenatal care for a positive pregnancy experience

World Health Organization WHO (2016) C_WHO
This document is intended for a wide audience including national and local policymakers, implementers and managers of national and local maternal and child health programmes, non-governmental and other organizations and professional societies involv ... more
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Prevention, control and care of tuberculosis in Ukraine

World Health Organization Europe (2016) C_WHO
14–22 April 2015
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Interregional workshop for tuberculosis control and care among refugees and migrant populations

World Health Organization Europe (2016) C_WHO
10–11 May 2016, Catania, Italy
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Integrated care for older people (‎ICOPE)‎: guidance for person-centred assessment and pathways in primary care
recommended

World Health Organization WHO (2019) C_WHO
The ICOPE guidance for person-centred assessment and pathways in primary care (ICOPE Handbook) helps community health and care workers put the reco ... more
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Integrated care for older people (‎ICOPE)‎ implementation framework: guidance for systems and services

World Health Organization WHO (2019) C_WHO
The ICOPE Implementation Framework provides a score card to help assess the overall capacity of health and social care services and systems to deliver integrated ... more
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HIV prevention, diagnosis, treatment and care for key populations

World Health Organization; UMAIDS; UNDP; et al. (2017) C_WHO
Policy Brief Consolidated Guidelines Updated 2016 WHO/HIV/2017.05
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Guidelines for the Care and Treatment of Persons Diagnosed with Chronic Hepatitis C Virus Infection

World Health Organization WHO (2018) C_WHO
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Integrated Care for Older People (ICOPE) - A manual for primary care physicans - Trainee´s handbook

World Health Organization WHO (2020) C_WHO
The manual has been designed in a comprehensive manner, the aim being to provide a holistic approach to the short-term development of human resources, with a focus on primary care physicians. This is a reference manual meant for primary ... more
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Surgical care systems strengthening: developing national surgical, obstetric and anaesthesia plans

World Health Organization WHO (2017) C_WHO
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Standards and recommendations for burns care in mass casualty incidents

World Health Organization WHO (2024) C_WHO
Caring for burns patients from the incident scene to definitive treatment can be a complex, resource-consuming process with the potential to overwhelm health system capacity.This document provides practical guidance for building capacity and capabil ... more
 External Link
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Standard Treatment Guidelines and Essential Medicines List of Common Medical Conditions

Government of the Kingdom of Swaziland Ministry of Health (2012) C2
The product of all this work is the Standard Treatment Guideline and Essential Medicines List of Common Medical Conditions in the Kingdom of Swaziland. These systematically developed statements are designed to assist practitioners in making decision ... more
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Guidance on COVID-19 for the care of older people and people living in long-term care facilities, other non-acute care facilities and home care

World Health Organization WHO (2020) C_WHO
In response to the COVID-19 outbreak, this guidance provides information on infection and prevention control (IPC) for older people, their friends and families, carers, and healthcare providers. Anyone who manages, works, volunteers or provides care ... more
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Consolidated Guidelines on HIV prevention, diagnosis, treatment and care for key populations (Updated 2016)

C. Beyrer; A. Kamarulzaman; E. Aaraj; et al. World Health Organization (2016) C_WHO
Guidelines Key Populations
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Assessment tool for the quality of hospital care for mothers and newborn babies
recommended

World Health Organization (2009) C_WHO
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Guidelines for the screening, care and treatment of persions with hepatitis C infection. Updated Version, April 2016
recommended

World Health Organization WHO (2016) C_WHO
The objectives of these WHO guidelines are to provide updated evidence- based recommendations for the treatment of persons with hepatitis C infection using, where possible, all DAA-only combinations. The guidelines also provide recommendations on the preferred regimens based on a patient’s HCV gen ... more
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Rapid guidance on the decommissioning of Ebola care facilities
recommended

World Health Organization (2015) C_WHO
In light of the decline in new Ebola cases, strategies are now needed to scale down the activities and bed capacities in Ebola care facilities. These facilities include Ebola treatment units, community car ... more
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Innovative Care for Chronic Conditions

Pan American Health Organization PAHO, World Health Organization WHO (2013) CC
Organizing and Delivering High Quality Care for Chronic Noncommunicable Diseases in the Americas
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Accelerating salt reduction in Europe: a country support package to reduce population salt intake in the WHO European Region

World Health OrganizationEurope (2020) C_WHO
Excessive consumption of salt (more than 5 g per day) raises blood pressure, a major risk factor for cardiovascular diseases such as heart disease and stroke, and is the leading cause of death in the WHO European Region. Many countries in the Region have initiated national salt reduction strategies, ... more
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Field-friendly Guide to Integrate Emergency Obstetric Care in Humanitarian Programs

Women’s Commission for Refugee Women and Children Reproductive Health Response in Conflict Consortium (2005) C1
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Manual on paediatric HIV care and treatment for district hospitals

World Health Organization WHO (2011) C_WHO
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National Guidelines for Comprehensive Care of Prevention of Mother-to-Child Transmission of HIV Services

Ministry of Health and Social Welfare, Tanzania Government of Tanzania (2012) C1
3rd edition
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TB prevention and control care in prisons

M. Doara, D. Choroliani, P. de Colombani World Health Organization, Europe (2014) C_WHO
Chapter 8, Prison and Health, published
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Reducing UPOPs and Mercury Releases from the Health Sector in Africa

Pieper, R. UNDP; GEF; Health Care without Harm (2020) CC
Technical lessons learnt report UNDP GEF Project
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Policy brief: mainstreaming quality of care in empanelled hospitals under AB PM-JAY

World Health Organisation (WHO) (2022) C_WHO
This report presents key findings from a study carried out on the ‘Mainstreaming quality of care in empanelled hospitals under PMJAY’. It provides a detailed analysis of current coverage and perceptions of quality accreditation and certification ... more
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NUTRITION Extension Package

Federal Democratic Republic of Ethiopia Ministry of Health (2003) C1
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Guidelines for long-lasting insecticidal nets care, repurposing and disposal

Ministry of Health Uganda, WHO Uganda WHO Regional Office for Africa (2019) C_WHO
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Care of Small and Sick Newborns in Special Newborn Care Units (SNCUs) of India: Two year report April 2013 – March 2015

Ministry of Health & Family Welfare, Government of India (2017) C2
This report provides a comprehensive overview of the progress made by India in terms of establishment and functionality of Special Newborn Care Units (SNCUs) during the two year period from April 2013 to March 2015. It describes the progress in the ... more
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Specifications and quantities for efficient procurement of essential equipment and laboratory commodities for HIV

Francis Aboagye-Nyame, Heather Alexander, Zelalem Gizachew Belachew et al. World Health Organization (2015) C_WHO
Second Edition AIDS Medicines and diagnostics services July 2015
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Kenya: National Plan for Accelerating HIV Care and Treatment 2015-2017

Ministry of Health, National AIDS and STI Control Program (NASCOP) (2015) C2
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Extensive review of tuberculosis prevention, control and care in Armenia 17–25 July 2014

World Health Organization Europe (2015) C_WHO
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Kenya national palliative care guidelines
recommended

Republic of Kenya, Ministry of Health (2013) C1
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Developing Pharmacy Practice - A focus on patient care

Wiedenmayer, K. et al. World Health Organization (WHO), International Pharmaceutical Federation (FIP) (2006) C_WHO
English version - This handbook sets out a the new paradigm for pharmacy practice. Its aim is to guide pharmacy educators in pharmacy practice, to educate pharmacy students and to guide pharmacists in practice to update their skills. The handbook, which brings together practical tools and knowledge, ... more
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Tanzania National Guidelines for Comprehensive Care Services for PMTCT and Keeping Mothers Alive (Option B+)

Ministry of Health and Social Welfare, Tanzania (2013) C1
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National guidelines for nutrition care and support of People living with HIV
recommended

Tanzania Food and Nutrition Centre Ministry of Health, Tanzania (2016) C1
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Handbook of the Botswana 2016 Integrated HIV clinical care guidelines

Ministry of Health, Botswana; Masa; Treat All; et al. (2016) C1
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Public–private mix for TB prevention and care: a roadmap

World Health Organization WHO (2018) C_WHO
In 2017, 3.6 million of the estimated 10 million people with TB worldwide were “missed” by national TB programmes (NTPs). Two thirds of them are thought to access TB treatment of questionable quality from public and private providers who are not engaged by the NTP. The quality of ... more
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Key political commitment documents for tuberculosis prevention and care and their intended influence in the WHO European Region

World Health Organization WHO, Regional Office for Europe (2019) C_WHO
This analytical report reviews and discusses the potential role and influence of political commitment in implementing endorsements and conducting policy in the field of tuberculosis (TB) prevention and care. It promotes discussion by comparing and a ... more
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Self-reliance review of tuberculosis prevention and care activities in Azerbaijan

World Health Organization WHO (2018) C_WHO
This report presents an overview of the transition process in Azerbaijan, some sustainability aspects and challenges stemming from donor withdrawal from TB-related activities, along with recommendations on how to overcome transition-related difficulties and ensure sustainability.
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Nutrition Guidelines for Care and Support of People with HIV

Zambia Ministry of Health, National Food and Nutrition Commission and Food and Nutrition Technical Assistance III Project (FANTA) (2017) C1
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WHO operational handbook on tuberculosis: module 4: treatment: tuberculosis care and support
recommended

World Health Organization WHO (2022) C_WHO
The consolidated guidelines are complemented by an operational handbook which is designed to assist with implementation of the WHO recommendations by Member States, technical partners and others who are involved in the management of patients with DR-TB. The WHO Operational Handbook on Tuberculosis, ... more
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Specifications for Essential Diagnostic Supplies

Ministry of Health, Kenya Ministry of health (2020) C1
August 2020. Essential diagnostic products areconsidered an integral part of UHC, they are an indispensable element for delivery ofservices andare also a requirement for qualitycare. Despite this realization, a r ... more
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List of Priority Medical Devices for the First Level of Care for the Countries of the Americas. Third version, November 2021

Pan American Health Organisation PAHO PAHO (2021) C_WHO
n the countries of the Region of the Americas, there are different forms of organization of health services at the first level of care. Some countries include certain laboratory, dental and diagnost ... more
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Minimum Package of Services for Female Sex Workers in Zambia

Ministry of Health, Zambia USAID; FHI360; Bridge Project, et al. (2014) C1