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Toolboxes
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The WHO Quality Health Services: a planning guide focuses on actions required at the national, district and facility levels to enhance quality of health services, providing guidance on implementing ... more
Strategic communication is used to raise awareness of issues among specific target populations. It aims to provide timely, evidence-based, authoritative information and guidance needed for public health action. Proper implementation of strategic communication leads t ... more
Countries around the world are facing the challenge of increased demand for care of people with COVID-19, compounded by fear, misinformation and limitations on movement that disrupt the delivery of health care for all conditions. Maintaining essential health ... more
Background paper 8 The Independent Panel for Pandemic Preparedness and Response May 2021
Module appartenant à la série d’évaluations des capacités des services de santé dans le cadre de la pandémie de COVID-19: orientations provisoires, 12 mai 2021. L'outil d'évaluation de la continuité des ... more
Le document Directives de l'OMS sur les services communautaires de santé mentale : Promouvoir les approches centrées sur la personne et fondées sur les droits fait partie de l'ensemble de publications de l'OMS sur les ... more
The WHO Guidance on community mental health services: Promoting person-centred and rights-based approaches document is part of the WHO Guidance and technical packages on community mental health services ... more
The WHO Guidance on community mental health services: Promoting person-centred and rights-based approaches document is part of the WHO Guidance and technical packages on community mental health services ... more
The WHO Guidance on community mental health services: Promoting person-centred and rights-based approaches document is part of the WHO Guidance and technical packages on community mental health services ... more
The WHO Guidance on community mental health services: Promoting person-centred and rights-based approaches document is part of the WHO Guidance and technical packages on community mental health services ... more
The WHO Guidance on community mental health services: Promoting person-centred and rights-based approaches document is part of the WHO Guidance and technical packages on community mental health services ... more
How does environmental health services work with epidemiology and laboratory professionals to protect public health? Learn how environmental health services answer how and why a disease occurs, reco ... more

Access to health services during the pandemic

Partnership for Evidence-Based Response to COVID-19 (PERC) African Union; Africa CDC Centres for Disease Control and Prevention; Ipsos; et al. (2021) CC
Key findings from a February 2021 survey from the Partnership for Evidence-Based Response to COVID-19 (PERC)
As countries commit to achieving universal health coverage, it is imperative to ensure that the design and delivery of palliative care services place attention on quality of care, with action needed across all domains of quality health ... more
The COVID-19 pandemic arrived in an evolving epidemiological context where some countries are experiencing a progressive decrease in HIV positivity in their testing programme as they are moving closer to the first 95 target. Distinguishing changes in HIV testing ... more
INTRODUCTION: The COVID-19 pandemic has disrupted health systems around the world. The objectives of this study are to estimate the overall effect of the pandemic on essential health service use and outcomes in Mexico, describe observed and predicted trends in ... more
Community health worker teams are potential game-changers in ensuring access to care in vulnerable communities. Who are they? What do they actually do? Can they help South Africa realize universal health coverage? As the proactive arm of the health service ... more
The aim of this survey was to provide evidence-based recommendations to improve the overall quality of Emergency Medical Services (EMS) in Ukraine, with a special focus on the oblasts (administrative regions) of Luhansk and Donetsk. The objectives w ... more
Many of the countries in the European Region receiving refugees from Ukraine are already offering vaccination services to children and adults. This is important to mitigate the risk of COVID-19 transmission among people travelling or living in close ... more
After a decade of crisis, Syria remains one of the world’s most complex humanitarian crises. Continued hostilities, new and protracted displacement, increased returns and the sustained destruction of communities have impacted Syrians’ lives and futures in a devastating way. The 2021 Humanitarian ... more
In this document you will find: Coordination and Common Services Key Contacts Coordination Hubs Key Contacts Clusters Key Contacts
The WHO Disability-Inclusive Health Services Training Package is a companion to the “WHO Disability-Inclusive Health Services Toolkit: A resource for health facilities in the Western Pacific Regio ... more
Le programme des services de santé communautaire sert de programme phare pour la prestation des soins de santé primaires en Éthiopie. Cependant, sa mise en œuvre s’est heurtée à divers obstacles au niveau du système de santé. En présent ... more
Background: COVID-19 is a global public health crisis that affects all sectors; studying the impact of this pandemic on the delivery of cardiology services in Africa is crucial as COVID-19-related cardiovascular complications may worsen the CVD burd ... more
The burden of mental health conditions in the Region is high and actions are being taken by WHO to address this issue. These include the PARO Declaration (1) by the health ministers of Member States at the Seventy-fifth Session of the WHO Regional Committee for South-East Asia on universal access to ... more
Cervical cancer is a disease of the female reproductive tract caused primarily by oncogenic types of human papillomavirus (HPV). In 2020, it was the fourth most common cancer among women worldwide, with an estimated 604 000 new cases and 342 000 deaths
Managers Who Lead empowers health managers at all levels of an organization to lead teams to face challenges and achieve results. It answers questions such as: How can I lead and manage more effectively? How do I create a shared vision and a clear path for achieving it? What can I do to improve work ... more
These policy guidelines provide a strategic approach and new recommendations for integrated TB and HIV services for patients suffering from substance-abuse addiction. The key recommendations fall under three main categories: joint planning, key inte ... more
See also "HIV PREVENTION IN MATERNAL HEALTH SERVICES PROGRAMMING GUIDE"
Section 1, Introduction to Men's Reproductive Health Services, Revised Edition, is designed to help sites and health care workers address organizational and attitudinal barriers that may exist when initiating, providing, or expanding a men's reprodu ... more
Section 2, Counseling and Communicating with Men, focuses on strengthening service providers' ability to interact with, communicate with, and counsel men—with or without their partners—on reproductive health issues. Topics include counseling and communication approaches, provider biases toward a ... more
Section 3, Management of Men's Reproductive Health Problems, provides information to clinicians and other service providers in diagnosing and managing reproductive health disorders in men. Topics include disorders of the male reproductive system, including infertility and sexually transmitted i ... more
The toolkit aims to provide researchers with guidance for improving the quality of studies that use administrative data to better ascertain child maltreatment incidence, response and service delivery. However, these are complex studies to conduct, and the toolkit is not meant to be comprehensive. Re ... more
Integration of mental health (MH) and HIV programs has the potential to significantly improve health outcomes for people living with HIV (PLHIV). This training package, which is comprised of a training-of-trainers manual, an accompanying presentation, and a standard operating procedure, was develope ... more
Rapport de synthèseHT
These consolidated guidelines on HIV testing services (HTS) bring together existing and new guidance on HTS across different settings and populations. The World Health Organization (WHO) first released consolidated guidelines on HTS in 2015, in r ... more
Acclerating attainment of universal health coverage and bridging the access inequity gap
This checklist covers five areas of competence needed by health care providers to provide quality of care in contraceptive information and services including: respecting users’ privacy and guaranteeing contfidentiality, choice, accessible and acce ... more
Health Policy Plan (2017) 32 (5): 603-612; 10 pp. 318 kB
Rashtriya Bal Swasthya Karykram (RBSK). Operational Guidelines
JOURNAL OF THE ASSOCIATION OF NURSES IN AIDS CARE, Vol. 28, No. 2, March/April 2017, 186-198 http://dx.doi.org/10.1016/j.jana.2015.09.003
Results and Lessons Learned from CapacityPlus 2009-2015
National Tuberculosis and Leprosy Control Program
The END TB Strategy Интеграция совместного оказания услуг в связи с ТБ и ВИЧ во всеобъемлющий пакет помощи для потребителей инъекционных наркотиков
In this guide you'll find information to available services for hospice and palliative care. available in arabic, bulgarian, german, english, kurmanji, polish, russian, romanian, serbian and turkish on: http://www.ethno-medizinisches-zentrum.de/ ... more
Submitted to the US Agency for International Development by the Systems for Improved Access to Pharmaceuticals and Services (SIAPS) Program.
DHS Analytical Studies No. 55.
Second Edition
L’Enquête sur la Prestation des services de Santé du Rwanda de 2007 (EPSR) décrit comment le secteur formel de la santé du Rwanda fournit les servicesde planification familiale, de santé maternelle et infantile, de paludisme, de VIH/sida et d ... more
In 2014, GHS/NACP, with support from UNICEF and other partners, conducted a situation analysis on paediatric HIV care and treatment in Ghana. The purpose of this analysis was to identify the gaps within the current delivery of paediatric HIV care and support system and develop a road map for effecti ... more
This programmatic brief explores how to expand HIV and STI prevention and contraceptive method options in contraceptive services and, thus, to reduce HIV and STI incidence among adolescent girls and women. It focuses on settings with extremely high ... more
Recommendations of an Expert Meeting June 2008
These guidelines will assist the ICMR institutions/ centers/ Hqrs. by providing information on the policies, principles and approaches which should be followed in carrying out procurement of goods and services at their respective institute/ center/ ... more
This document contains a series of desk reviews for the eight ENGAGE-TB priority countries supported by the Global Fund (DRC, Kenya, Indonesia, Mozambique, Myanmar, Nigeria, Pakistan and Tanzania). The document provides a situation assessment and gap analysis about the state of community based TB ac ... more
This handbook and teaching guide on recovery has been designed to complement the QualityRights training module on Promoting Recovery in Mental Health and Related Services. The handbook and teaching guide covers much of the same material, but also co ... more
This document provides training and guidance on the reasons for, and the impact of, violence, coercion and abuse within mental health and related settings. It also provides guidance on how to implement strategies to end the use of coercion, violence and abuse in these settings.
This compendium collates current tools and resources on quality improvement developed by the WHO Service Delivery and Safety Department and provides examples of how the tools and resources have been applied in country settings. The target audience for this document are ministries of health, facility ... more

Executive Summary - Chapter 2 Health Services

T. F. Babor; K. Stenius ATLAS on substance use (2010)— Resources for the prevention and treatment of substance use disorder; WHO (2019) C_WHO
ATLAS on substance use (2010) — Resources for the prevention and treatment of substance use disorders Accessed: 14.03.2019
A stated objective of WHO’s European Mental Health Action Plan 2013–2020 is to ensure better information and knowledge for service planning, development, monitoring and evaluation, including requesting Member States to report on the indicators in the Plan. Progress towards achieving the int ... more
International Journal of Mental Health Systems December 2011, 5:3 Community mental health programs in low-income countries face a number of challenges. Using a case study methodology developed for this purpose, it is possible to compare programs and begin to assess the effectiveness of diverse serv ... more
Accessed April 25,2019