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Consolidated HIV guidelines for prevention, treatment, service delivery & monitoring
recommended

World Health Organization WHO (2021) CC
July 2021. This publication brings together important clinical and programmatic updates produced by WHO since 2016 and provides comprehensive, evidence-informed recommendations and good practice statements within a public health, rights-based and person-centred approach. These guidelines bring in... more
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Recognizing and responding to the effects of trauma A Discussion Guide for Health and Social Service Providers (Discussion Guide 2)

IWK Health Centre NOVA SCOTIA (2015) C1
This discussion guide is designed to assist individuals and agencies working toward developing trauma-informed approaches to service delivery. It describes how common traumatic experiences are for individuals accessing health and social services, and it provides information to help service prov... more
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Healthy Timing and Spacing Of Pregnancy: A Trainer’s Reference Guide
recommended

Extending Service Delivery (ESD) Project, USAID (2010) C1
The Extending Service Delivery (ESD) project has developed Healthy Timing and Spacing of Pregnancy: A Trainer’s Reference Guide as a resource for trainers in developing in-service training for facility-based healthcare providers and community health workers (chws) who already have some basic ex... more
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Botswana: Policy guideliens and service standards - sexual and reproductive health

Ministry of Health, Gabarone, Botswana; UNFPA (2015) C2
The Policy Guidelines and Service Standards for National Sexual and Reproductive Health Programme document outlines the steps on how to offer and deliver services. Improving quality of care is critical to improving clients' health status as well as increasing access to, and utilization of Sexual and... more
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The Essential Health service Package for Botswana

Ministry of Health, Gabarone, Botswana; PEPFAR; CDC (2010) C2
The EHSP in Botswana seeks to attain universal coverage of high-quality package of essential health services. The EHSP is an integrated collection of cost-effective interventions, promotive, preventive, curative, and rehabilitative, that address the main diseases, injuries and risk factors that affe... more
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Rwanda Service Provision Assessment Survey 2007

National Institute of Statistics (NIS) [Rwanda], Ministry of Health (MOH) [Rwanda], and Macro International Inc. (2008) C2
The 2007 Rwanda Service Provision Assessment (RSPA) was a national representative survey conducted in 538 health facilities throughout Rwanda. The survey covered hospitals, health centers, dispensaries and health posts, including all public facilities such as government and government-assisted heal... more
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The safe delivery app

Maternity foundation; University of Copenhagen; University of Southern Denmark (2019) C1
The Safe Delivery App is a smartphone application that provides skilled birth attendants with direct and instant access to evidence-based and up-to-date clinical guidelines on Basic Emergency Obstetric and Neonatal Care. The App leverages the growing ubiquity of mobile phones to provide life-saving ... more
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Manual of Mental Health for Psychologists

Uday K. Sinha, Devvarta Kumar, Naveen Grover, Jai Prakash, Gouri Shankar Kaloiya National Health Ministry for Health and Family Welfare; Ministry of Health and Family Welfare, India; WHO (2016) C1
For Mental Health Service Delivery under National Mental Health Programme
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Wheelchair Service Training Package - Participant's Workbook (Basic Level)
recommended

Chapal Khasnabis and Kylie Mines World Health Organisation (WHO) (2012) C_WHO
The purpose of the Participant’s Workbook is to develop the skills and knowledge of personnel involved in wheelchair service delivery. The Participant’s Workbook contains exercises which will help to test and develop participants’ knowledge and skills. The Participant’s Workbook contains mat... more
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Safe consultations with survivors of violence against women and girls

UN Women (2022) C_WHO
One of the principles underpinning the delivery of all essential services and coordination of those services is the “survivor-centered approach”, which places the human rights, needs, and wishes of women and girl survivors at the centre of service delivery. A key challenge faced by many entit... more
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Paquete de Capacitación en servicio de sillas de reudas - Nivel Básico (Manual de referencia del participante)

World Health Organization (WHO) (2012) C_WHO
The main purpose of the training package is to develop the minimum skills and knowledge required by personnel involved in wheelchair service delivery. An important aim of the training package is to get it integrated into the regular paramedical/rehabilitation training programs such as physiotherapy,... more
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WHEELCHAIR SERVICE TRAINING PACKAGE Participant's Workbook (Intermediate level)
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Sarah Frost, Kylie Mines, Jamie Noon, Elsje Scheffler, and Rebecca Jackson Stoeckle WHO; USAID (2013) C_WHO
Following the release of the Wheelchair Service Training Package – Basic level (WSTP-B), WHO in partnership with United States Agency for International Development (USAID) has developed the Wheelchair Service Training Package – Intermediate Level (WSTP-I). WSTP-I is the second part of the WHO w... more
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Improving the quality of health services: tools and resources

World Health Organization WHO (2019) C_WHO
This compendium collates current tools and resources on quality improvement developed by the WHO Service Delivery and Safety Department and provides examples of how the tools and resources have been applied in country settings. The target audience for this document are ministries of health, facility... more
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Wheelchair Service Training Package - Trainer's Manual (Basic Level)
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World Health Organization (WHO) (2012) C_WHO
Wheelchair Service Training Package - Basic level | The main purpose of the training package is to develop the minimum skills and knowledge required by personnel involved in wheelchair service delivery. An important aim of the training package is to get it integrated into the regular paramedical/reh... more