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This checklist covers five areas of competence needed by health care providers to provide quality of care in contraceptive information and services including: respecting users’ privacy and guaranteeing contfidentiality, choice, accessible and acceptable services, involvement of users in improving ... more
Рекомендации ВОЗ по оказанию дородовой помощи для формирования положительного опыта беременности
As a lower-middle-income country (LMIC), South Africa (SA) bears the burden of maternal and neonatal mortality similar to other sub- Saharan African countries. According to the Saving Mothers Report 2017/19, there has been a progressive and sustained reduction in institutional maternal mortality ... more
Moving towards equity and quality
Kenya Quality Model for Health - Health Facilities
Kenya Quality Model for Health - Hospitals
This compendium collates current tools and resources on quality improvement developed by the WHO Service Delivery and Safety Department and provides examples of how the tools and resources have been applied in country settings. The target audience for this document are ministries of health, facility ... more
Plan Benin used the Integrated Management for Child Illnesses (IMCI) framework in creating the project "Collaborative Approach to Community based Malaria Prevention.” The project targeted 20 pilot villages in the communes of Aplahoué and Djakotomey, with the goal of reducing maternal and infant m ... more
This is the 3rd edition of the Nursing Service Standard manual and its contains nursing  professionals ethics, roles and responsibilities of nurses in delivering the nursing services. This edition of the nursing services, administrative manual has the revised activities of various nursing ac ... more
Kenya Quality Model for Health - Level 2 Facilities
The 2007 Rwanda Service Provision Assessment (RSPA) was a national representative survey conducted in 538 health facilities throughout Rwanda. The survey covered hospitals, health centers, dispensaries and health posts, including all public facilities such as government and government-assisted heal ... more
Empowering Health Workers to Improve Service Delivery. This training program is designed to build the capacity of program managers and health providers in quality management, and improve the provision of high-quality health services. Please download the chapters directly from the website: https://w ... more